To get a good idea of what the guest experiences in your hotel or restaurant is, it is wise to have a Mystery Guest come to visit.
By using a checklist, I fill in an extensive report afterwards. I will go through this with you during a strategy meeting. We will then determine together what is needed to lift your employees to a higher level.
Customer safari is a research method in which the observation of guests and their behavior is central and the conversation is started with the guest. It is a method that often yields useful information.